SHIPPING
TURNAROUND
Lindera Farms is a small business and we do our best to ensure that all orders are shipped within 48 hours Monday - Friday 9am–5pm.
CARRIERS
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
TRACKING NUMBERS
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders depending on the selected carrier may not have tracking numbers.
SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
RETURNS AND REFUNDS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
All returns are evaluated on a case-by-case basis. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. As we are a food vendor, any and all opened products cannot be returned, though may be eligible for refund.
Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Linderafarms@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Linderafarms@gmail.com and send your item to: 3234 Longview Ln delaplane Virginia US 20144.
Gifts
Gift refunds are evaluated on a case by case basis and action, including refunds, returns, etc., are subject to the discretion of Avant Cuisine LLC.
Shipping
To return your product, you should mail your product to: 3234 Longview Lane Delaplane, Virginia US 20144.
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs, if incurred, are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.